At Eshat Telecom, we value your satisfaction and strive to ensure that every purchase meets your expectations.
If you receive a product that is defective, damaged, or different from what you ordered, you may request an exchange under the following terms and conditions.

1. Eligibility for Exchange

You can request an exchange if:

• The product is unused, undamaged, and returned in its original packaging (including box, accessories, and tags).

• The exchange request is made within 3 days of receiving the product.

• The product is faulty, damaged during delivery, or incorrectly delivered.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

• Products that show signs of use, physical damage, or modification.

• Products purchased during special offers, discounts, or clearance sales.

• Earphones, screen protectors, and other hygiene-related accessories.

3. Exchange Process

1. Contact our Customer Support Team within 3 days of receiving your order:
   📞 +8801972617255 (Call)
   📱 +8801672617255 (WhatsApp)
   📧 eshattelecom434@gmail.com